Sales - Sales of: computers, computer related components and software. We provide an onsite service for local clients or clients can visit our office. Some second user computer systems may be available too.
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Computer consultancy - we provide this service to individuals and business clients; this covers a wide range of topics.
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Service, repair, diagnostic, upgrade and trouble shooting - are normally carried out onsite, but we can collect and deliver or the client can drop off the computer to our office/workshop. We can also provide a remote diagnostic service via the Internet on request.
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Networking - wireless or cabled. We can provide most of the equipment required or simply repair/replace components or repair an existing network. We don't install network cables, other than between devices.
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Data - Data recovery, data transfer and data related problems. We can also provide a remote diagnostic service via the Internet on request.
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Protection - Anti-spyware and Anti-virus protection. This service is based on advice and sales.
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Design - Web site design using professional applications for such things as: animated images, animated text, video, logos, icons and other items.
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Please see our services page as well for additional types of services.
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Our hourly rates are £35.00 per hour.
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Minimum charge onsite - is £35.00 or one hour, then £17.50 for every half hour.
Minimum charge office/workshop - is £17.50 or half an hour, then £17.50 for every half hour.
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Call-out charges -There are NO call-out charges.
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Travelling charges - Are NOT invoiced for travel within a Two mile radius of our office. Travel further than one mile from our office is charged at £20.00 per hour, this includes travel to and from the client. All parts of the half hour or hour are rounded up to the nearest quarter hour or hour.
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Telephone & Internet technical support charges - Charged at £17.50 per half hour. All telephone & Internet technical support (including remote diagnostic work) will be invoiced at the standard half hourly rate. Advice about purchasing from Dibtech Computers is free of charge. Warranty technical support is free of charge, only when the problem is relating to a product failure or technical problem, as long as the product was purchased from Dibtech Computers. Telephone advice is free!!
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Cancellations - All cancellations of appointments must be cancelled at least 24 hours before the appointment. If an appointment is cancelled later than 24 hours before the appointment, a £10.00 charge may be invoiced to the client.
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Quotations - All quotations via the telephone or Internet are free of charge. Any quotations that require us to visit the client may be invoiced at our standard rates; this will depend upon the exact nature of the work or visit.
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Other charges - In some cases it is easier to simply quote for work in advance. An example of this kind of work would be website design, in this case normal hourly charges do not apply. The client will be informed about such charges in advance.
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Guarantees - All work carried out by Dibtech Computers is guaranteed for a specific period. Work carried out by Dibtech Computers will generally not be guaranteed for more than 48 hours, depending on the nature of the work. Any new component that Dibtech Computers supply will carry a manufacturers warranty; this will be put in writing at the time of purchase. If the client or other person appears to have modified or made changes that affect work carried out by Dibtech Computers or a product supplied by Dibtech Computers, this then voids the guarantee. Downloads, spyware, virus, `acts of god`, power surges, floods, misuse, deliberate damage, accidental damage etc also void guarantees of work and possibly hardware warranties.
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Payment - All invoices are to be paid on completion of work or on receipt of goods. Mail order products and services are to be paid for in advance.
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Postage and packaging - Charged by weight, size and/or numbers of packages. Standard courier or postal charges apply.
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Warranties - A Dibtech Computers warranty for new computers and components is for either `one year return to base (RTB) or onsite`. If the client purchases an additional warranty for an extended period, other than for the first year, the client will be informed in writing. Warranties are only provided for the hardware listed in an invoice.
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Warranties (2) - Components that are NOT part of our warranties are: consumables, batteries, fans, mice, keyboards, cases and leads.
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Additions - The warranty may be invalidated by any additional hardware being installed within or attached to the computer unit/component or drivers that are not compatible with the computer.
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Software - No warranty is provided by Dibtech Computers for any software installed or purchased. The software manufacturers provide software warranties.
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Software (2) - Software and data contained on or within a computer or laptop, are NOT the responsibility of Dibtech Computers or any other company covering any or all warranties. The purchaser takes sole responsibility for safe guarding any data. It is highly recommended that data be backed up.
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Legal - All software provided by Dibtech Computers is protected by international law, the law of the country and regulations stipulated by the software manufacturer, where applicable.
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Adjustments - The warranty provided by Dibtech Computers may be invalidated, if unauthorised technical adjustments are carried out by anyone other than Dibtech Computers or a company specified by Dibtech Computers.
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Buying - No computer, laptop, component, software or anything else is sold on a trial basis. It is the responsibility of the buyer to ensure that they request the correct components, software or any other item, prior to purchase.
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Ownership - Warranties provided by Dibtech Computers are non transferable. Dibtech Computers reserve the right to use third party companies to cover any warranties that we provide. Manufacturers warranties take priority.
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Other software - If non-genuine software is installed on any computer provided or repaired by Dibtech Computers, this then invalidates all warranties provided through Dibtech Computers. Dibtech Computers only provides genuine software.
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Packaging - All boxes and packaging is to be kept for warranty purposes. The manufacturer and Dibtech Computers require that any item that is to be returned to the manufacturer or vendor for warranty purposes, must be returned with all software, booklets, instructions, peripherals, cables and packaging or the warranty may be invalidated.
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Documents - Any or all warranty/guarantee documents, boxes, packaging and other associated items, are the responsibility of the purchaser.
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Possession - All items remain the possession of Dibtech Computers (or in our possession), until full payment is received for either the item or for any work carried out. (See Collection)
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Accidents - All warranties provided by Dibtech Computers are void in the case of: power surges, floods, accidents, misuse, deliberate damage, negligence and incorrect technical adjustments leading to damage.
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Compatibility - Where applicable, any consumables or peripherals used with components sold by Dibtech Computers, must be genuinely compatible or acceptable with the specified component. Please refer to instruction manuals, booklets or cd disks where applicable.
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Damage - Items found to be damaged on receipt, after a delivery must be reported with in 7 days to Dibtech Computers. The approved methods are: telephone, letter, fax or email. In the case of electronic transmission, proof of transmission does not imply proof of receipt. Dibtech Computers will provide an RMA number, which must be quoted, by the client.
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Virus and spyware - Problems such as: virus, spyware, spam and other such Internet or software swapping induced faults are not protected under the Dibtech Computers warranty.
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Internet software - No Internet Service Provider (ISP) or Internet software packages are part of any warranty from Dibtech Computers.
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Internet & software - Faults or problems attributed to the Internet or file sharing that were not prevented by protection software, are not part of any warranty provided by Dibtech Computers.
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Replacements - Goods will be repaired or replaced during the warranty period, as long as the damage or fault was not deemed to contravene paragraph 6. of the warranty.
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Refunds - Money will be refunded, if the item is: not repairable, no replacement can be found or if Dibtech Computers deems it suitable to do so. Subject to terms and conditions.
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Change of warranty - Dibtech Computers reserve the right to change these warranty procedures and guarantees without prior notice.
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All invoices - All invoices are to be paid on completion of work or on receipt of goods. Mail order products and services are to be paid for in advance.
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Where agreed - all other invoices from Dibtech Computers are to be paid with in 7 days of the issue date.
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Late payments - Late payments to Dibtech Computers will incur a surcharge at a rate of interest of 2% higher than Lloyds TSB Bank or a minimum of £15.00.
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Surcharges - Any payment to Dibtech Computers that fails, will incur a surcharge. (See Late payments)
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Collection - If a client does not collect their equipment within 8 weeks of completion of any work or refuses to pay their invoice, their equipment may be sold to recoup any costs. If the client is unable to collect their equipment with genuine reasons (hospital, major family problem, death or similar) additional time might be granted. If the client fails to inform us, ignores correspondence or telephone calls, their equipment will be sold after 8 weeks.
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DIBTECH COMPUTERS
